Sunday, August 7, 2011

ouvid.us - Twilio Experiment

Last Monday I had an idea for an useful web based service that could be built using Twilio. A purely web based call center service, with queue management, alerts, easy to install on a website.
On my spare time at night this week, I manage to build an early version of the product hacking some PHP and jQuery. It turns out to be very productive and straight forward. (I hit some bumps, but Twilio Support and Documentation was very helpful)


ouvid.us
is already live and although limited amount of features, it is fully functional!
You can create an account for free, create queues, add other users to attend to your queues, add a Call link to your website/blog etc...

The problem this project solves is: Small and Medium business would have high costs on maintaining a Call Center system. ouvid.us solves the problem, by enabling a pure web based Call Center Service.
Please try it out and let me know what do you think.

Twilio Evaluation:
  • Pros:
    • I'm a fan of simplicity, and Twilio got it right
    • Easy to setup, debug and release
    • Great Documentation and Examples
    • Good Support
  • Cons:
    • Lack of support for SIP, XMPP and Jingle
    • Sometimes the FlashPlugin Crashes and needs to be killed manually
    • No Paypal support

2 comments:

  1. http://tropo.com has SIP and XMPP support with Phono for Jingle. And our Flash/Java Applet don't crash! Well done on the buildout. You might also want to have a look at this:

    http://blog.tropo.com/2011/03/28/javascript-remote-call-center-solution/

    Part of a three part series doing something similar.

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  2. Your ideas are very good and these knowledge help everyone.ipad voip:There are a number of countries where mobile telephony is still expensive for users. Making long distance calls can be tough when they cannot stay connected for more than a few minutes. They cannot talk freely because if this reason. iPad VoIP can help in this regard. Using the power of internet, people can make long distance calls without enduring such heavy bills at the end of the month.
    When you have family living in different countries then it is natural have an inclination to talk with them. Staying connected to family is important especially when they are living far away. Nothing is more important than family and staying connected with them at all times is important. There are a number of services that can be accessed through this system that empowers the users in a number of ways.
    Today, everyone is a registered user of Google+, Skype, Facebook, Twitter, LinkedIn, etc. After the launch of WhatsApp, the contact list has extended beyond its limit. Therefore, to a bunch of friends is not at all a big issue for the customers. Everyone talk unlimited on the phone and chats round the clock using the smartphones or tablets. It is said “a friend in need is always a friend without a doubt. Show them how easy, sophisticated, reliable and customer friendly services you are availing at economized prices. Let your friends take the benefit and enjoy staying with their loved ones all the time through long distance calling cards purchased from the network provider you prefer.
    how to india Today, everyone is a registered user of Google+, Skype, Facebook, Twitter, LinkedIn, etc. After the launch of WhatsApp, the contact list has extended beyond its limit. Therefore, to a bunch of friends is not at all a big issue for the customers. Everyone talk unlimited on the phone and chats round the clock using the smartphones or tablets. It is said “a friend in need is always a friend without a doubt. Show them how easy, sophisticated, reliable and customer friendly services you are availing at economized prices. Let your friends take the benefit and enjoy staying with their loved ones all the time through long distance calling cards purchased from the network provider you prefer.

    ReplyDelete